Returns

Sorry things didn’t work out! We’re happy to get the returns process started for you! Please make sure to return all items within 14 days of purchasing in it’s original packaging.

Please note that we can only handle product return/exchanges that were directly ordered from our website, carmu.co. If your Carmu products were purchased through another retailer, you will need to go directly through them to process your return/exchange.

• To get your return or exchange started please reach out to hello@carmu.co

You will receive a return label once we have a little more information on what you’re returning/exchanging via the link. If you need additional labels due to your order arriving in separate boxes, please reach out to us at hello@carmu.co. Carmu customers will be responsible for shipping costs associated with sending returns back to us on all merchandise, unless otherwise noted as Final Sale, within 5 days of the shipment date. Exchanges will be given free shipping back and forth.

If you have any questions, please feel free to reach out to hello@carmu.co.

How do I initiate a return or exchange?

To initiate a return or exchange, please reach out to hello@carmu.co

You will be able to return your item(s) for a refund, exchange an item(s) for something else. The returns label fee is presented to the customer on the Estimated Refund Page, and once this is confirmed the label fee will be deducted from the order and a return label will be generated.

How long does a refund or exchange take to process?

Once your return is prepared, you can drop it at any UPS location or designated UPS dropbox. You can find a nearby, or you can schedule a pick up from the UPS site if you have an account.

Once your return is delivered to our warehouse, please allow up to 10 business days for us to inspect and process the return. When your return is processed, you will receive an email notification confirming your refund. Please allow 3-5 business days for the refund to show on the original form of payment.

How do I return a gift?

Please reach out to hello@carmu.co

If you are having trouble tracking down details from the original order, please email us at hello@carmu.co with info about the order, such as the first/last name of the person who purchased the gift, their email address or any other information you think might help.

And don’t worry, the gift giver doesn’t receive any notifications around this process whatsoever.

What if I purchased using AfterPay?

If you have changed your mind, you can return or exchange your Afterpay purchase the same way regular items are returned/exchanged. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay